I. GENERAL TERMS AND CONDITIONS

§ 1 BASIC PROVISIONS

(1) The following terms and conditions apply to contracts concluded between you and us as the provider (ISS International Security School & Services GmbH®) via the websites www.issprotectiontrade.com, www.fabdefense.de, www.dpmsystems.de, www.magazinkoppler.de, www.maglula.eu and www.pistolenschaft.de. Unless otherwise agreed, we object to the inclusion of any terms and conditions of your own that you may use.

(2)

(2.1) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

(2.2) An entrepreneur is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 CONCLUSION OF THE CONTRACT

(1) The subject matter of the contract is the sale of goods.

(2) By listing the respective product on our website, we already submit a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the product description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods you intend to purchase are placed in the “shopping cart”. You can access the shopping cart using the relevant button in the navigation bar and make changes there at any time. After clicking the “Proceed to Checkout” button (or a similar designation) and entering your personal details as well as the payment and shipping information, the order details will finally be displayed to you on an order overview page.

If you use an instant payment system as the payment method (e.g. PayPal, Secupay Credit Card, Secupay Sofort), you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, you make the appropriate selections and/or enter your details there. Finally, the order details will be displayed to you as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review and amend the information in the order overview once again (including via the “Back” function of your internet browser) or to cancel the order.

By submitting the order using the button labelled “order with obligation to pay”, “buy” / “buy now”, “place order with obligation to pay”, “pay” / “pay now” or similar wording, you declare your legally binding acceptance of the offer, thereby concluding the contract.

(4) Your enquiries regarding the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by email), which you may accept within 5 days unless a different acceptance period is specified in the respective offer.

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place by email and is partly automated. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically possible and, in particular, that receipt is not prevented by spam filters.

§ 3 SPECIAL AGREEMENTS REGARDING OFFERED PAYMENT METHODS

(1) Payment by “secupay Credit Card”

When using the “secupay Credit Card” payment method, we assign our payment claim against you in full and irrevocably to secupay AG, Goethestr. 6, 01896 Pulsnitz, Germany.

Before accepting the assignment, secupay AG carries out a credit check using the data transmitted as part of the order.

We reserve the right to refuse the selected payment method based on the result of the credit check. You will be informed of this before submitting your order.

If the “secupay Credit Card” payment method is approved, secupay AG accepts the assignment and subsequently collects the payment via your credit card. Your credit card account will be charged upon completion of the order.

(2) Payment via “PayPal” / “PayPal Checkout”

If you select a payment method offered via “PayPal” / “PayPal Checkout”, payment processing is carried out by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449 Luxembourg; “PayPal”).

The individual payment methods available through “PayPal” are displayed under an appropriately labelled button on our website and during the online ordering process.

For payment processing, “PayPal” may use additional payment services. Where special payment conditions apply to such services, you will be informed of these separately.

Further information about “PayPal” can be found at:
https://www.paypal.com/de/legalhub/paypal/home

§ 4 RIGHT OF RETENTION, RETENTION OF TITLE

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 5 WARRANTY

(1) The statutory rights regarding liability for defects apply.

(2) Where you have been informed accordingly by us before submitting the contractual declaration and this has been expressly and separately agreed, the limitation period for claims relating to defects in used goods is one year from delivery of the goods.

The above limitation does not apply:

to damage attributable to us which was culpably caused by injury to life, limb or health, or to other damage caused intentionally or through gross negligence;
insofar as we have fraudulently concealed the defect or have assumed a guarantee regarding the quality of the goods.

(3) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so has no effect on your statutory warranty rights.

(4) Where a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it by us before submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

§ 6 CHOICE OF LAW, PLACE OF PERFORMANCE, JURISDICTION

(1) German law shall apply. In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) The place of performance for all services arising from the business relationships existing with us and the place of jurisdiction shall be our registered office, provided that you are not a consumer but rather a merchant, a legal entity under public law or a special fund under public law.

The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your residence or habitual place of residence is unknown at the time legal proceedings are initiated.

The right to bring proceedings before another court having jurisdiction under statutory provisions remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.

§ 7 PROTECTION OF MINORS

(1) When selling goods subject to the provisions of the German Youth Protection Act, we only enter into contractual relationships with customers who have reached the statutory minimum age. Existing age restrictions are indicated in the respective product description.

(2) By submitting your order, you confirm that you have reached the statutory minimum age and that the information provided regarding your name and address is correct.

You are obliged to ensure that only you personally, or persons authorised by you to accept the delivery who have reached the statutory minimum age, receive the goods.

(3) Where we are legally required to carry out an age check, we instruct the logistics service provider commissioned with the delivery to hand over the goods only to persons who have reached the statutory minimum age and, in cases of doubt, to request presentation of the identity card of the person receiving the goods for age verification.

(4) Where, beyond the statutory minimum age, the respective product description states that you must have reached the age of 18 in order to purchase the goods, paragraphs 1–3 above apply with the proviso that legal adulthood replaces the statutory minimum age requirement.

§ 8 SALE OF WEAPONS AND AMMUNITION

(1) When selling goods covered by the German Weapons Act (WaffG), we only enter into contractual relationships with customers who are at least 18 years old.

For goods listed in Annex 2 of the German Weapons Act (WaffG) as requiring a permit, you must additionally provide evidence that you hold a valid firearms permit or acquisition permit.

For goods listed in Annex 2 of the German Weapons Act (WaffG) as prohibited, you must additionally provide evidence that you hold a valid exemption permit pursuant to Section 40(4) of the German Weapons Act.

These sales restrictions are indicated in the respective product descriptions using the following wording:

“Supply only to persons aged 18 or over”
“Supply only to holders of an acquisition permit”
“Supply only to holders of an exemption permit”

(2) By submitting your order, you confirm that you are at least 18 years old and that the information provided regarding your name and address is correct. You also undertake that only you personally will accept the goods upon delivery.

(3) We instruct the logistics service provider commissioned with the delivery to hand over the goods to you only after verifying your age and identity.

For goods listed in Annex 2 of the German Weapons Act as requiring a permit, you must additionally provide proof of your acquisition permit to the logistics service provider before the goods are handed over.

For goods listed in Annex 2 of the German Weapons Act as prohibited, you must additionally provide proof of your exemption permit to the logistics service provider before the goods are handed over.

(4) Default in Acceptance

(4.1) If the customer is in default of acceptance, we are entitled to store the weapon ourselves at the customer’s expense and risk. Depending on the storage location, storage costs of at least EUR 10.00 per weapon per month will be incurred.

Default in acceptance begins 3 months after the customer has made payment and the weapon is ready for collection or dispatch.

(4.2) If the customer is an entrepreneur, we are also entitled to store the weapon ourselves at the customer’s expense and risk if transfer of the weapon is impossible for an extended period due to circumstances for which we are not responsible.

Depending on the storage location, storage costs of at least EUR 10.00 per weapon per month will be incurred.

II. CUSTOMER INFORMATION

1. IDENTITY OF THE SELLER

ISS International Security School & Services GmbH®
ISSPROTECTIONTRADE®

represented by the Managing Directors:

Mr Konstantinos Kanakaris

and

Dipl.-Phys. & Magistra Artium Alexandra Kanakaris

Krombacher Str. 39
D-51491 Overath, Germany

Telephone: +49 (0) 2206 - 951944-0
Fax: +49 (0) 2206 - 951944-1

Email: shops@issprotectiontrade.com

VAT ID No.: DE192348835

registered in the Commercial Register of Cologne Local Court
Commercial Register No.: HR-B 47004

Professional Liability Insurance

Sparkassen Versicherung
Postfach 3120
65021 Wiesbaden
Germany

Geographical scope of professional liability insurance: EU

We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. INFORMATION ON THE CONCLUSION OF THE CONTRACT

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the options available for correcting input errors are governed by the provisions entitled “Conclusion of the Contract” in our General Terms and Conditions (Part I).

3. CONTRACT LANGUAGE, STORAGE OF THE CONTRACT TEXT

(3.1) The contract language is German.

(3.2) We do not store the complete text of the contract.

Before submitting the order via the online shopping cart system, the contract data can be printed using the browser’s print function or saved electronically.

After we receive the order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

(3.3) For enquiries for quotations outside the online shopping cart system, you will receive all contractual information as part of a binding offer in text form, e.g. by email, which you can print or save electronically.

4. ESSENTIAL CHARACTERISTICS OF THE GOODS OR SERVICES

The essential characteristics of the goods and/or services are set out in the respective offer.

5. PRICES AND PAYMENT TERMS

(5.1) The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.

(5.2) Any shipping costs incurred are not included in the purchase price. They can be accessed via an appropriately labelled button on our website or in the respective offer, are shown separately during the ordering process and must be borne additionally by you unless free delivery has been expressly agreed.

(5.3) In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees (bank transfer or exchange-rate fees charged by financial institutions), which must be borne by you.

(5.4) Any money transfer costs incurred (bank transfer or exchange-rate fees charged by financial institutions) must also be borne by you in cases where delivery is made to an EU Member State but payment is initiated from outside the European Union.

(5.5) The payment methods available to you are indicated under an appropriately labelled button on our website or in the respective offer.

(5.6) Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

6. DELIVERY TERMS

(6.1) The delivery conditions, delivery date and any applicable delivery restrictions can be found under an appropriately labelled button on our website or in the respective offer.

Goods are dispatched after receipt of payment. Please refer to the online shop for the applicable delivery times.
All items are shipped together. The delivery time is determined by the product with the longest stated delivery time.
Selecting the “partial delivery” option results in additional costs.
Partial deliveries at the expense of ISS International Security School & Services GmbH® will only be made if the delivery date stated at the time of ordering changes significantly.

(6.2) If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods sold during shipment only passes to you when the goods are handed over to you, irrespective of whether shipment is insured or uninsured.

This does not apply if you independently commission a transport company not designated by the entrepreneur or another person designated to carry out the shipment.

7. STATUTORY LIABILITY FOR DEFECTS

Liability for defects is governed by the provisions entitled “Warranty” in our General Terms and Conditions (Part I).

These General Terms and Conditions and Customer Information were prepared by lawyers specialising in IT law at Händlerbund and are continuously reviewed for legal compliance.

Händlerbund Management AG guarantees the legal compliance of these texts and assumes liability in the event of warning notices.

Further information is available at:
https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service

Last updated: 17 February 2025